Existing law, the Escrow Law, regulates escrow agents. The Escrow Law defines various terms for these purposes, including “customer contact center” as a facility operated by an Internet escrow agent, as defined by the Escrow Law, that exists solely for the purpose of responding to customer electronic messages and telephone inquiries, subject to specified limitations.
This bill would change the definition of “customer contact center” to mean a facility operated by an escrow agent, as defined by the Escrow Law, for the purpose of remotely accessing an escrow file to further the processing of the escrow, including, but not limited to, customer electronic messages and telephone inquiries, subject to specified limitations.