Bill Text: NY S08389 | 2017-2018 | General Assembly | Amended
Bill Title: Expands protections afforded to renters of motor vehicles and makes certain provisions relating to rental vehicle protections permanent.
Spectrum: Partisan Bill (Republican 1-0)
Status: (Passed) 2018-07-01 - SIGNED CHAP.109 [S08389 Detail]
Download: New_York-2017-S08389-Amended.html
STATE OF NEW YORK ________________________________________________________________________ 8389--B IN SENATE May 4, 2018 ___________ Introduced by Sen. JACOBS -- read twice and ordered printed, and when printed to be committed to the Committee on Consumer Protection -- reported favorably from said committee and committed to the Committee on Rules -- committee discharged, bill amended, ordered reprinted as amended and recommitted to said committee -- committee discharged, bill amended, ordered reprinted as amended and recommitted to said committee AN ACT to amend the general business law, in relation to certain rental vehicle protections; to amend chapter 656 of the laws of 2002 amending the general business law relating to rental vehicle protections, in relation to making such provisions permanent; to amend a chapter of the laws of 2018, amending chapter 656 of the laws of 2002 amending the general business law relating to rental vehicle protections, as proposed in legislative bills numbers S. 8317 and A. 11097, in relation to making such provisions permanent; and providing for the repeal of certain provisions upon expiration thereof The People of the State of New York, represented in Senate and Assem- bly, do enact as follows: 1 Section 1. Section 396-z of the general business law, as amended by 2 chapter 731 of the laws of 2006, is amended to read as follows: 3 § 396-z. Rental vehicle protections. 1. For the purposes of this 4 section: (a) "Authorized driver" [shall mean] means: (i) the person to 5 whom the vehicle is rented if a licensed driver; (ii) such person's 6 spouse if licensed and at least eighteen years of age; (iii) any person 7 who operates the vehicle during an emergency situation to a medical 8 facility; or (iv) any licensed driver expressly listed on the rental 9 agreement as an authorized driver. 10 (b) "Rental agreement" means any written agreement setting forth terms 11 and conditions governing the renter's or any authorized driver's use of 12 a rental vehicle[, as defined in section one hundred thirty-seven-a of13the vehicle and traffic law,] for a period not to exceed thirty contin- 14 uous days. EXPLANATION--Matter in italics (underscored) is new; matter in brackets [] is old law to be omitted. LBD08643-21-8S. 8389--B 2 1 (c) "Rental vehicle company" means any person or organization, or any 2 subsidiary or affiliate, including a franchisee, in the business of 3 providing rental vehicles to the public from locations in this state. 4 (d) "Optional vehicle protection" means a rental vehicle company's 5 agreement not to hold an authorized driver liable for all or part of any 6 damage or loss to the rented vehicle, any loss of use of the rented 7 vehicle, or any storage, impound, towing or administrative charges for 8 which [the] an authorized driver may be liable. The term "optional vehi- 9 cle protection" shall encompass within its meaning other similar terms 10 that may be used by rental vehicle companies, such as but not limited to 11 "Collision Damage Waiver", "CDW", "Damage Waiver", "Loss Damage Waiver", 12 "LDW", and "Physical Damage Waiver". 13 (e) "Renter" means a person or entity that obtains the use of a 14 [private passenger] rental vehicle from a rental vehicle company under 15 terms of a rental agreement. 16 (f) "Consolidated facilities charge" means the allowable recovery by a 17 rental vehicle company from its renters of those fees, including any 18 taxes or fees paid on such fees, for the finance, design, construction 19 and operation of consolidated airport facilities and or the finance, 20 design, construction and operation of common use transportation systems 21 that move passengers between airport terminals and [those] consolidated 22 airport car rental facilities. The aggregate amount to be collected 23 shall not exceed the reasonable costs, as determined annually by an 24 independent audit paid for by the airport operator or its governing 25 entity, to finance, design, construct and operate those facilities and 26 common use transportation systems. The consolidated [facility] facili- 27 ties charge shall apply only to vehicle rentals occurring at vehicle 28 rental locations subject to the imposition of such charge by an airport 29 operator or its governing entity. The term "consolidated facilities 30 charge" shall encompass within its meaning other similar terms that may 31 be used by airport authorities or rental vehicle companies, such as, but 32 not limited to "customer facility charge" and "transportation facility 33 charge". 34 (g) "Concession recovery fee" means the allowable recovery by a rental 35 vehicle company from its renters of those fees, including any taxes or 36 fees paid on such fees, which an airport operator or its governing enti- 37 ty imposes on a rental vehicle company's applicable revenues or rental 38 transactions, as defined and stated in a concession agreement that 39 authorizes a rental vehicle company to operate at an airport located in 40 this state. The concession recovery fee shall apply only to vehicle 41 rentals occurring at vehicle rental locations subject to the imposition 42 of such fee by an airport operator or its governing entity. The term 43 "concession recovery fee" shall encompass within its meaning other simi- 44 lar terms that may be used by airport authorities or rental vehicle 45 companies, such as, but not limited to, "concession fee", "concession 46 recovery fee surcharge", "privilege fee" and "airport access fee". 47 (h) "Airport fees" means [the] consolidated [facility charge] facili- 48 ties charges and/or [the] concession recovery [fee as those terms are49defined herein] fees. 50 (i) "Concession agreement" means an agreement, permit or license 51 entered into between an airport operator or its governing entity and 52 rental vehicle company setting forth the terms and conditions under 53 which the rental vehicle company may transact its rental business at 54 such airport. 55 (j) "Consolidated airport facilities" means those buildings or phys- 56 ical structures, including, but not limited to, parking garages, parkingS. 8389--B 3 1 areas and fueling systems, constructed by or on behalf of the airport 2 operator or its governing entity to be jointly used by all rental vehi- 3 cle companies operating at such airport pursuant to a concession agree- 4 ment. 5 (k) "Rental vehicle" means a rental vehicle as defined in section one 6 hundred thirty-seven-a of the vehicle and traffic law, but excluding 7 motor vehicles designed primarily for the transportation of property. 8 (l) "Manufacturer's suggested retail price" means the retail price of 9 the motor vehicle suggested by the manufacturer in accordance with the 10 requirements of federal law. 11 2. (a) A rental vehicle company shall not charge more than [nine12dollars] the following amounts per full or partial twenty-four hour 13 rental day for optional vehicle protection [if the manufacturer's14suggested retail price of the rental vehicle is not greater than thirty15thousand dollars. A rental vehicle company shall not charge more than16twelve dollars per full or partial twenty-four hour rental day for17optional vehicle protection]: 18 (i) nine dollars if the manufacturer's suggested retail price of the 19 rental vehicle is not greater than [thirty] twenty thousand dollars; 20 (ii) twelve dollars if the manufacturer's suggested retail price of 21 the rental vehicle is greater than twenty thousand dollars but not 22 greater than thirty-five thousand dollars; 23 (iii) fifteen dollars if the manufacturer's suggested retail price of 24 the rental vehicle is greater than thirty-five thousand dollars but not 25 greater than fifty thousand dollars; and 26 (iv) the amount that may be charged for a vehicle with a manufactur- 27 er's suggested value of greater than fifty thousand dollars shall not be 28 subject to a maximum dollar amount but shall be subject to the fair 29 market value as determined by the rental vehicle company. 30 (b) A rental vehicle company shall not sell optional vehicle 31 protection unless the [authorized driver] renter agrees to the purchase 32 of such protection in writing at or prior to the time the rental agree- 33 ment is executed. 34 (c) A rental vehicle company shall not void optional vehicle 35 protection except for one or more of the following reasons: 36 (i) The damage or loss is caused intentionally or as a result of will- 37 ful, wanton, or reckless conduct of the driver[.]; 38 (ii) The damage or loss arises out of the driver's operation of the 39 vehicle while intoxicated or unlawfully impaired by the use of alcohol 40 or drugs[.]; 41 (iii) The rental vehicle company entered into the rental transaction 42 based on fraudulent or materially false information supplied by the 43 renter or authorized driver[.]; 44 (iv) The damage or loss arises out of the use of the vehicle while 45 engaged in the commission of a crime other than a traffic infraction[.]; 46 (v) The damage or loss arises out of the use of the vehicle to carry 47 persons or property for hire, to push or tow anything, while engaged in 48 a speed contest, operating off road, or for driver's training[.]; 49 (vi) The damage or loss arises out of the use of the vehicle by a 50 person other than: (1) an authorized driver; [a duly licensed parent or51child over the age of eighteen thereof who permanently resides in the52same household;] (2) the renter's child over the age of eighteen or a 53 parent or parent-in-law of the renter, provided such child, parent or 54 parent-in-law is properly licensed to operate a motor vehicle and 55 resides in the same household as the renter; or (3) a parking valet orS. 8389--B 4 1 parking garage attendant for compensation and in the normal course of 2 employment[.]; 3 (vii) The damage or loss arises out of the use of the vehicle outside 4 of the continental United States when that use is not specifically 5 authorized by the rental agreement[.]; or 6 (viii) The renter, or authorized driver [has], if different, or the 7 renter's child over the age of eighteen or a parent or parent-in-law of 8 the renter, if applicable, have failed to comply with the requirements 9 for reporting damage or loss as set forth in subdivision five of this 10 section. 11 (d) A customer may void optional vehicle protection at no charge with- 12 in twenty-four hours of purchase provided that the customer: (i) has 13 [rented the vehicle for] entered into a rental agreement with a term of 14 two or more days, (ii) appears in person at any branch of the vehicle 15 rental company together with the vehicle that shall be subject to 16 inspection, and (iii) signs a cancellation form provided by the rental 17 vehicle company. After twenty-four hours of purchase, a customer may 18 prospectively terminate optional vehicle protection at any time, 19 provided the customer: (i) appears in person at any branch of the vehi- 20 cle rental company together with the vehicle that shall be subject to 21 inspection; (ii) voids the optional vehicle protection in writing; and 22 (iii) pays the optional vehicle protection charge for any full or 23 partial rental day or portion of a day during which the optional vehicle 24 protection was in effect. 25 3. Subject to the provisions of subdivisions six, seven, and nine of 26 this section, a rental vehicle company may hold an authorized driver 27 liable for actual damage to, or loss of, a rental vehicle, provided 28 that: (a) any claim for such damage shall be based on a physical survey 29 and shall be made upon the return of the rental vehicle, unless such 30 survey is precluded because the vehicle is returned by automation [or], 31 returned after-hours [which precludes such survey], or recovered by the 32 rental company, in which event, any claim must be made within ten days 33 after return or recovery; and (b) any charge for repair of such damage 34 shall be limited to actual and reasonable costs and shall be assessed 35 and billed separately and apart from the rental agreement. For purposes 36 of this subdivision, "returned by automation" means a return [acknowl-37edged by machine receipt and] where there is no interaction with rental 38 vehicle company personnel; and "after-hours" return means a return after 39 normal business hours and in which the keys [and rental agreement] are 40 [deposited in] returned to the rental vehicle company [office] via a 41 drop box or other process offered by the rental vehicle company. 42 4. (a) Any rental vehicle company which states or permits to be stated 43 the rental costs of a rental vehicle in any advertisement shall state 44 conspicuously, in plain language and in conjunction with the advertised 45 rental cost of the vehicle, the daily rate of the applicable optional 46 vehicle protection, that the rate constitutes an additional daily charge 47 to the renter, that the purchase of such protection is optional, and 48 that prospective renters should examine their credit card protections 49 and automobile insurance policies for rental vehicle coverage. 50 (b) Where a written advertisement, including all print media, contains 51 the statement of the rental cost of the vehicle, the disclosure required 52 by this section shall be printed in type no less than ten point type. 53 (c) When the website of a rental vehicle company or the video presen- 54 tation of a television or internet advertisement by the rental vehicle 55 company contains the written statement of the rental cost of a vehicle,S. 8389--B 5 1 the depiction of the cost of the optional vehicle protection shall be 2 clear and conspicuous. 3 (d) When a radio advertisement or the audio presentation of a tele- 4 vision advertisement contains the statement of the rental cost of the 5 motor vehicle, the oral statement of the rental cost shall immediately 6 be accompanied by an oral statement of the cost of the optional vehicle 7 protection. 8 (e) When a telephone, internet or other inquiry for the rental cost of 9 a vehicle is made to a rental vehicle company which involves an inter- 10 action with a representative of a rental vehicle company, the represen- 11 tative of the rental vehicle company shall, in response to [an] the 12 inquiry [by the caller], advise that additional optional products that 13 may be offered by the rental vehicle company are not included in the 14 daily rental rate. If an inquiry is made regarding optional vehicle 15 protection, the representative shall provide the cost of the optional 16 vehicle protection and state that the purchase of such protection is 17 optional and that the renter's personal automobile insurance or credit 18 card may provide coverage. 19 (f) Any rental vehicle company that offers optional vehicle protection 20 to [an authorized driver] a renter shall [inform] disclose to the 21 [authorized driver in posted signs or in pamphlets, written in plain22language, of all of the information required to be disclosed by this23section. The requirements of this paragraph shall be deemed to be satis-24fied if the rental vehicle company places the] renter the following 25 information on posted signs or pamphlets prominently and conspicuously 26 displayed where they may be easily seen or reached by customers: 27 "NOTICES 28 THE FOLLOWING IS A GENERAL SUMMARY OF RENTER'S RIGHTS AND OBLIGATIONS. 29 FOR COMPLETE DETAILS, REFER TO THE RENTAL AGREEMENT. 30 OPTIONAL VEHICLE PROTECTION (OVP): This contract offers, for an addi- 31 tional charge, OVP to cover your financial responsibility for damage or 32 loss to the rental vehicle. OVP is also commonly referred to as a 33 "collision damage waiver". The purchase of OVP is optional and may be 34 declined. Before deciding whether to purchase OVP, you may wish to 35 determine whether your credit card, or the vehicle insurance maintained 36 by yourself or someone in your household, affords you any coverage for 37 damage to the rental vehicle, and the amount of deductible under any 38 such coverage. 39 OVP - WHEN VOID: OVP is void and shall not apply to the following 40 situations: 41 1. If the damage or loss is caused as a result of the driver's inten- 42 tional acts; willful, wanton, or reckless conduct of the driver; or 43 operation of the vehicle while intoxicated or unlawfully impaired by the 44 use of alcohol or drugs; 45 2. The rental vehicle company entered into the rental transaction 46 based on fraudulent or materially false information supplied by the 47 renter or authorized driver; 48 3. The damage or loss arises out of the use of the rental vehicle: 49 (a) while engaged in the commission of a crime, other than a traffic 50 infraction; 51 (b) to carry persons or property for hire, to push or tow anything, 52 while engaged in a speed contest, operating off road, or for driver's 53 training; 54 (c) by a person other than: (1) an authorized driver; (2) the renter's 55 child over the age of eighteen or a parent or parent-in-law of theS. 8389--B 6 1 renter, provided such child, parent or parent-in-law is properly 2 licensed to operate a motor vehicle and resides in the same household as 3 the renter; or (3) a parking valet or parking garage attendant for 4 compensation and in the normal course of employment; 5 (d) outside of the continental United States when not specifically 6 authorized by the rental agreement; 7 (e) where the renter or authorized driver, if different, or the 8 renter's child over the age of eighteen or a parent or parent-in-law of 9 the renter, if applicable, failed to comply with the requirements for 10 reporting damage or loss as set forth in law. 11 OVP - DAMAGE REPORTING REQUIREMENTS: If the rental vehicle sustains 12 damage or loss, the renter and other authorized driver, as applicable, 13 are required to complete and return an incident report notice to the 14 rental vehicle company. An authorized driver other than the renter is 15 only required to complete and return an incident report notice to the 16 rental vehicle company if such authorized driver was operating the vehi- 17 cle when the incident occurred. 18 OVP - RIGHT TO INSPECT VEHICLE DAMAGES: The renter and his/her insurer 19 have the right to request an inspection of the vehicle damages within 20 seventy-two hours of the return of the vehicle. Failure of the renter or 21 his/her insurer to request an inspection within seventy-two hours of 22 return shall be deemed a waiver of such person or entity's right to 23 inspect the damaged vehicle. 24 THEFT OF THE RENTAL VEHICLE: If the rental vehicle is stolen during 25 the term of a rental agreement, an authorized driver must report the 26 theft of the rental vehicle to the rental vehicle company and a law 27 enforcement agency within twelve hours of learning of such theft." 28 (g) The following disclosure notice shall be made on the face of the 29 rental agreement either by stamp, label or as part of the written 30 contract or on any other written document provided to the [authorized31driver at the time such driver takes possession of the vehicle] renter 32 upon execution of such contract, and shall be set apart in boldface type 33 and in no smaller print than ten point type until six months after the 34 effective date of the chapter of the laws of two thousand eighteen that 35 amended this section, when upon such date such notice shall be in no 36 smaller print than twelve point type: 37 "NOTICE: This contract offers, for an additional charge, optional 38 vehicle protection to cover your financial responsibility for damage or 39 loss to the rental vehicle. The purchase of optional vehicle protection 40 is optional and may be declined. You are advised to carefully consider 41 whether to purchase this protection if you have rental vehicle collision 42 coverage provided by your credit card or automobile insurance policy. 43 Before deciding whether to purchase optional vehicle protection, you may 44 wish to determine whether your credit card or your vehicle insurance 45 affords you coverage for damage to the rental vehicle and the amount of 46 deductible under such coverage." 47 (h) The contract shall also include in boldface type and in no smaller 48 print than ten point type until six months after the effective date of 49 the chapter of the laws of two thousand eighteen that amended this 50 section, when upon such date such notice shall be in no smaller print 51 than twelve point type and, in plain language, [any other conditions or52exclusions applicable to the optional vehicle protection. The rental53vehicle company] the conditions and exclusions set forth in paragraph 54 (c) of subdivision two of this section. Upon identification by the 55 rental vehicle company of damage to the rental vehicle, such rental 56 vehicle company shall [also] inform the [authorized driver] renter ofS. 8389--B 7 1 his or her right to inspect the vehicle, and the procedures and time 2 frames for doing so, pursuant to [paragraph] paragraphs (b) and (c) of 3 subdivision five of this section. 4 5. (a) Upon identification of damage by the rental vehicle company at 5 the return of the vehicle, termination of the rental contract, or within 6 ten days if a survey for damage is precluded because the vehicle is 7 returned by automation [or], returned after-hours, or recovered by the 8 rental vehicle company, the rental vehicle company shall furnish an 9 incident report form and a notice, pursuant to this paragraph, of the 10 [authorized driver's] obligation of the renter and other authorized 11 driver, if applicable, to execute and return to the rental vehicle 12 company a complete and accurate incident report describing any physical 13 and/or mechanical damage. An authorized driver other than the renter 14 shall be required to execute and return such incident report form only 15 if such authorized driver was operating the vehicle when the incident 16 occurred. If the vehicle is returned by automation [or], returned 17 after-hours, or recovered by the rental vehicle company, such incident 18 report form and notice shall be mailed by overnight delivery service or 19 certified mail, return receipt requested, and another copy of such 20 notification shall be sent by regular mail. The rental vehicle company 21 shall retain for six years a copy of such notice and the certified mail 22 return receipt. 23 (b) [Upon return of the vehicle, or within] Within seventy-two hours 24 [if the return is by automation or after-hours, the authorized driver] 25 of receipt of the incident report form and notice, either the renter or 26 his or her insurer must notify or send notice to the rental vehicle 27 company that [they wish] either he, she, or the insurer wishes to 28 inspect the damaged vehicle. [The inspection must be completed within29seven days of the return date of the vehicle.] If the [authorized driv-30er] renter or his or her insurer does not notify or send a request for 31 this inspection within the seventy-two hour period, [the authorized32driver or his or her] he, she, or the insurer will be deemed to have 33 waived this right. 34 (c) If the renter or other authorized driver declines or fails to 35 complete and return the incident report required pursuant to paragraph 36 (a) of this subdivision, the rental vehicle company shall, no sooner 37 than [twenty] ten days after the mailing of notification pursuant to 38 such paragraph (a), mail another copy of the incident report together 39 with a letter stating that the renter or other authorized driver has 40 declined or otherwise failed to complete and return the incident report. 41 Such mailing shall be by overnight delivery service or certified mail, 42 return receipt requested, and another copy of such notification by regu- 43 lar mail, with proof of mailing by production of a certificate of mail- 44 ing from the post office. [Within seventy-two hours of return of the45vehicle, the authorized driver or his or her insurer must notify the46rental vehicle company that he or she wishes to inspect the damaged47vehicle. The inspection must be completed within seven days of the48return date of the vehicle. If the authorized driver or his or her49insurer does not request this inspection within the seventy-two hour50period, the authorized driver or his or her insurer will be deemed to51have waived this right.] When a request to inspect the vehicle has been 52 timely made by the renter or his or her insurer, the inspection must be 53 completed within seven days of such request. If the rental vehicle 54 company determines the damaged vehicle to be a total loss and subject to 55 salvage, such seventy-two hour period for notification or waiver of the 56 wish to inspect the damaged vehicle shall not apply, and the [authorizedS. 8389--B 8 1driver] renter or his or her insurer shall have ten business days from 2 the [authorized driver's] renter's receipt of notification from the 3 rental vehicle company pursuant to paragraph (a) of this subdivision to 4 inspect the damaged vehicle, unless the rental vehicle company agrees to 5 provide access to such damaged vehicle beyond the ten business days 6 provided herein. Within the limits provided in this paragraph, the 7 rental vehicle company shall identify the repairer of, and provide 8 access to, the damaged vehicle, in order to verify the nature and extent 9 of damages, repairs and repair costs, and/or repair estimates. 10 (d) All notices shall be mailed to the [authorized driver's] address 11 of the renter and other authorized driver, if applicable, as stated on 12 his or her license, or other address as designated by him or her on the 13 rental agreement. 14 (e) The renter and other authorized driver, if applicable, shall 15 complete and return the incident report within ten days of the receipt 16 of the notice. 17 (f) The notice required by this subdivision shall be in at least 18 twelve point bold face type and shall contain the statement: "Failure to 19 completely and accurately fill out and return an incident report within 20 ten days of receipt of this notice may make the renter or other author- 21 ized driver liable for damages sustained to the rental vehicle. Except 22 where the damaged vehicle is determined to be a total loss and subject 23 to salvage, the [authorized driver] renter or his or her insurer has 24 seventy-two hours from the return or recovery of the vehicle to notify 25 the rental vehicle company that he or she wishes to inspect the damaged 26 vehicle. The inspection must be completed within seven business days of 27 the [return date of the vehicle] request to inspect the vehicle. If the 28 [authorized driver or his or her insurer does not request this] rental 29 vehicle company does not receive notification from the renter or his or 30 her insurer requesting such inspection within the seventy-two hour peri- 31 od, the [authorized driver or] renter and his or her insurer will be 32 deemed to have waived this right. If the rental vehicle company deter- 33 mines the damaged vehicle to be a total loss and subject to salvage, 34 such seventy-two hour period for notification or waiver of the wish to 35 inspect the damaged vehicle shall not apply, and such right to inspect 36 the damaged vehicle shall expire ten business days from the [authorized37driver's] renter's receipt of this notice from the rental vehicle compa- 38 ny [at the return of the vehicle or receipt of the first mailing of this39notice in the event of return of the vehicle by automation or after40hours]. Upon request of the [authorized driver] renter or his or her 41 insurer, we will provide a copy of [our] the professional estimate of 42 the costs of repairing the damaged motor vehicle." Information that is 43 provided in response to a request by a rental vehicle company, but that 44 is not provided on an incident report form, shall satisfy any reporting 45 obligation of a renter or authorized driver if such response substan- 46 tially complies with the applicable requirements of this section. If 47 additional information is reasonably required by the rental vehicle 48 company in order to adjust any claim of loss, same shall be requested of 49 the renter or authorized driver as soon as reasonably practicable, who 50 shall respond to same as soon as reasonably practicable. 51 (g) (i) For purposes of this subdivision, each of the following shall 52 constitute an "incident report form" [shall be defined as]: (A) a motor 53 vehicle accident report pursuant to section six hundred five of the 54 vehicle and traffic law; or (B) any similar appropriate form furnished 55 by the rental vehicle company.S. 8389--B 9 1 (ii) An incident report form described in clause (B) of subparagraph 2 (i) of this paragraph: 3 (A) may be sent or given to a renter and/or authorized driver, as 4 applicable, with a request that the renter and/or authorized driver 5 provide information pursuant to this section concerning damage to a 6 vehicle rented to the renter or operated by an authorized driver, as the 7 case may be; and 8 (B) such a form may also be made available as a fill-in form on the 9 rental vehicle company's website, and the renter or authorized driver, 10 as the case may be, shall be advised of the availability of such web- 11 based fill-in form when a request for incident information is made under 12 this subdivision. 13 (h) Provided, however, if the renter or other authorized driver is 14 physically incapable of completing the report, the requirements of this 15 subdivision shall lapse until after he or she is able to complete the 16 report and is notified that he or she must complete and return the 17 report as required by paragraph (b) of this subdivision. 18 (i) Provided, further, the rental vehicle company must, at least twen- 19 ty days prior to commencing an action against the [authorized driver,20the rental vehicle company must prove] renter or other authorized driv- 21 er, if applicable, provide the [authorized driver had] renter or other 22 authorized driver, if applicable, an additional opportunity to [provide] 23 complete and submit the incident report by providing a second notice, 24 along with another incident report form, by certified mail, return 25 receipt requested, and another copy of such notice and report form by 26 regular mail, with proof of mailing by production of a certificate of 27 mailing[; and if]. If the [authorized driver provides] renter or other 28 authorized driver, as applicable, sends the rental vehicle company 29 [with] a completed incident report within fifteen days of the receipt of 30 the notice, the provisions of this subdivision shall be deemed satis- 31 fied. 32 6. (a) A rental vehicle company may hold an authorized driver liable 33 to the extent permitted under this chapter for physical or mechanical 34 damage to the rental vehicle that occurs during the time the rental 35 vehicle is under the rental agreement; provided, however, that [a36renter] an authorized driver shall not be liable for [mechanical damage37unrelated to an accident, nor for] any normal wear and tear or [other] 38 mechanical damage that could reasonably be expected from normal use of 39 the vehicle[, except in instances where abuse or neglect by the driver40is shown]. For the purposes of this subdivision, the term "normal wear 41 and tear" shall mean the deterioration of the condition of the vehicle 42 or its component parts due to repetitive use and does not include damage 43 that materially diminishes the value of the vehicle and arises from a 44 specific occurrence or accident during the time the rental vehicle is 45 subject to the rental agreement; and the term "actual and reasonable 46 costs" shall mean the [repair price reduced by all discounts paid by the47rental vehicle company to the repairer of the vehicle, including] cost 48 to repair the vehicle including all discounts and price adjustments 49 available to the rental vehicle company and shall include costs for 50 towing, storage, and impound fees where applicable. 51 (b) The total liability of an authorized driver under paragraph (a) of 52 this subdivision for damage to a motor vehicle shall not exceed the 53 lesser of: 54 (i) the actual and reasonable costs that the rental vehicle company 55 incurred to repair the motor vehicle or that the rental vehicle company 56 would have incurred if the motor vehicle had been repaired, which shallS. 8389--B 10 1 reflect any discounts, price reductions, or adjustments available to the 2 rental vehicle company; or 3 (ii) the fair market value of the motor vehicle immediately before the 4 damage occurred, as determined in the applicable market for the retail 5 sale of the motor vehicle, less any net disposal proceeds. 6 (c) The total liability of an authorized driver under paragraph (a) of 7 this subdivision for loss of a motor vehicle shall not exceed reasonable 8 costs incurred by the rental vehicle company for the loss due to theft 9 of the rental vehicle up to its fair market value, as determined by the 10 applicable market for the retail sale of that vehicle if it is estab- 11 lished that an authorized driver failed to exercise reasonable care or 12 that an authorized driver committed, or aided or abetted in the commis- 13 sion of, the theft of the rental motor vehicle. 14 (d) Damages incurred by rental vehicle companies for the loss of use 15 of a rental vehicle and related administrative fees shall not be recov- 16 ered [from authorized drivers] from any authorized driver or his or her 17 insurer. 18 (e) A rental vehicle company shall not hold an authorized driver 19 liable for any amounts that the rental vehicle company recovers from any 20 other party. 21 (f) A rental vehicle company shall not collect or attempt to collect 22 the amount described in paragraph (b) of this subdivision unless the 23 rental vehicle company: 24 (i) obtains an estimate from a repair company or an appraiser in the 25 business of providing such appraisals on the cost of repairing the motor 26 vehicle; 27 (ii) provides a copy of the estimate and photographic evidence upon 28 request to the renter or authorized driver, as applicable who may be 29 liable under paragraph (a) of this subdivision, [or] and the insurer of 30 [the authorized driver] such renter or authorized driver, as applicable; 31 and 32 (iii) submits a copy of the estimate with any claim to collect the 33 amount described in paragraph (b) of this subdivision. 34 (g) A claim against an authorized driver resulting from damage or loss 35 to a rental vehicle shall be reasonable and [rationally related to] 36 reflect the value of the actual loss incurred. A rental vehicle company 37 shall mitigate damages where possible and shall not assert or collect 38 any claim for physical damage which exceeds the amount authorized under 39 paragraph (b) of this subdivision. 40 (h) If insurance coverage exists under [the] an authorized driver's 41 applicable insurance policy, [the] such authorized driver may require 42 that the rental vehicle company submit any claims to [the] such author- 43 ized driver's insurance carrier. Upon the request of an authorized driv- 44 er, the rental vehicle company shall submit any claims to [the] such 45 authorized driver's insurance carrier and shall not make any written or 46 oral representations to the contrary, nor shall it make any written or 47 oral representations that it will not negotiate with [the] such author- 48 ized driver's insurance carrier. 49 7. (a) No rental vehicle company shall [require] collect or charge any 50 security, deposit, or [charge] payment for damage in any form, by credit 51 card, debit card or otherwise, or report the debt to any consumer 52 reporting agency, as defined in subdivision (e) of section three hundred 53 eighty-a of this chapter, during the term of the rental agreement [or], 54 pending resolution of any dispute, or prior to obtaining judgment in a 55 court of competent jurisdiction.S. 8389--B 11 1 (b) No rental vehicle company shall require a deposit or an advance 2 charge against the credit card or debit card of an authorized driver, in 3 any form, for damages to a rental vehicle which is in the authorized 4 driver's possession or control. 5 (c) No rental vehicle company shall [require] collect or charge any 6 payment [to the] from an authorized driver for damage to the rental 7 vehicle [company,] upon [the authorized driver's] return or recovery of 8 the vehicle in a damaged condition, until after the cost of the damage 9 to the vehicle and liability therefor is agreed to between the rental 10 vehicle company and [the] an authorized driver or his or her insurer, or 11 is determined pursuant to law or rental agreement provisions consistent 12 with law and the rights and obligations set forth in this section; 13 provided, however, that a rental vehicle company is not precluded from 14 presenting a claim to [the] an authorized driver and his or her insurer 15 pursuant to other provisions of this section. 16 (d) Causes of action concerning the existence of, liability for, and 17 extent and cost of damage to the vehicle shall, where appropriate, be 18 commenced by a rental vehicle company in a [commercial claims part] 19 court of competent jurisdiction, in accordance with the limitations and 20 jurisdiction of the appropriate court act provided the claimant has 21 first mailed a demand letter. A demand letter sent by the rental vehicle 22 company pursuant to this paragraph shall contain: (i) the name and post 23 office address of the rental vehicle company, and of its attorney, if 24 any; (ii) the nature of the claim; (iii) the time when, the place where 25 and the manner in which the claim arose, if known, or if not known, the 26 time when and place where the damage was discovered by the rental vehi- 27 cle company; and (iv) the items of damage or injuries claimed to have 28 been sustained, accompanied by supporting documentation, such as repair 29 bills, invoices and estimates in the possession of or available to the 30 rental vehicle company. Such demand letter shall be served upon the 31 renter and the renter's insurer in a manner reasonably designed to give 32 actual notice, via regular and certified mail, return receipt requested. 33 Nothing contained herein shall prohibit a rental vehicle company and an 34 authorized driver or his or her insurer from entering into an agreement 35 after a claim of loss to submit the matter to arbitration or mediation. 36 8. No rental vehicle company shall advertise or quote a rental rate 37 that does not include all charges, except taxes or optional items and/or 38 services or any mileage charge, which [an authorized driver] the renter 39 must pay to obtain a rental vehicle. Provided, however, a rental vehicle 40 company shall be permitted to separately quote and charge airport fees 41 as defined herein, which shall be in addition to the rental rate; and 42 provided further that advertised rental rates that include locations at 43 which airport fees apply shall clearly indicate that additional fees 44 apply. 45 8-a. It shall be unlawful for any rental vehicle company to engage in 46 any of the following practices solely on the basis of the geographical 47 location of the residence of a New York state resident attempting to 48 enter into a rental agreement: 49 (a) refusing to rent a vehicle; 50 (b) imposing any additional charge for the rental of a motor vehicle; 51 or 52 (c) imposing any additional terms, conditions or privileges upon the 53 rental of a vehicle. 54 9. No rental vehicle company shall hold any authorized driver liable 55 for any damage to, or loss of, a rental vehicle, as provided by this 56 section, unless the rental vehicle company prominently discloses, on theS. 8389--B 12 1 rental agreement, in at least ten point bold face display, the nature 2 and extent of such liability and such driver's rights and responsibil- 3 ities [under] pursuant to paragraph (c) of subdivision two of this 4 section and paragraph (g) of subdivision four of this section. 5 10. (a) A rental vehicle company shall not charge in addition to the 6 rental rate, taxes, and mileage charge, if any, any fee which must be 7 paid as a condition of renting the vehicle, such as, but not limited to, 8 required fuel surcharges, each of which shall be separately stated on 9 the rental agreement. In addition, a rental vehicle company may also 10 state separately and charge, where applicable, airport fees as such term 11 is defined herein. 12 (b) In addition to the rental rate, taxes, applicable airport fees, 13 and mileage charge, if any, a rental vehicle company may charge for an 14 item or service provided in connection with a particular rental trans- 15 action if the renter could have avoided incurring the charge by not 16 choosing to obtain or utilize the optional item or service, such as, but 17 not limited to, optional accessories or services requested by the 18 renter, service charges incident to the renter's optional return of the 19 vehicle to a location other than the location where the vehicle was 20 rented, and charges for refueling the vehicle with as much fuel as was 21 in the fuel tank at the beginning of the rental. 22 (c) A rental vehicle company shall make available detachable or remov- 23 able seats which meet the requirements of subdivision one of section 24 twelve hundred twenty-nine-c of the vehicle and traffic law. 25 (d) Fees for additional authorized drivers shall not exceed [three] 26 five dollars per additional driver per rental day. 27 (e) A rental vehicle company shall furnish with each rental vehicle 28 pursuant to an agreement either an owner's manual or a diagram which 29 shall indicate the location and plain language description of the func- 30 tions necessary for the safe and efficient operation of the vehicle 31 which shall at a minimum include: 32 (i) Headlights; 33 (ii) Brakes and emergency brake; 34 (iii) Turn signal indicators; 35 (iv) Hazard lights; 36 (v) Windshield wipers and washers; 37 (vi) Horn; 38 (vii) Cruise control; 39 (viii) Heat control system including defrost systems; 40 (ix) Car locking systems; and 41 (x) Spare tire and car jack, tire wrench, and jacking locations, if 42 and to the extent that such items were either included with the initial 43 sale of the vehicle when new, or such items were generally included in 44 new vehicles of such year, make, model and style when initially sold at 45 retail. In the event the rental vehicle company elects to include the 46 owner's manual pursuant to this section, if the owner's manual is not 47 returned with the vehicle, the renter shall be liable to the rental 48 vehicle company for the actual replacement cost of the owner's manual 49 plus an administrative fee. 50 11. Any clause or provision of a rental agreement inconsistent with 51 the provisions of this section shall be deemed void as against public 52 policy. 53 12. Any rental vehicle company found by a court of competent jurisdic- 54 tion to have violated a provision of this section shall be subject to a 55 penalty of not less than five hundred dollars nor more than one thousand 56 dollars for each violation.S. 8389--B 13 1 13. (a) Whenever there shall be a violation of this section, an appli- 2 cation may be made by the attorney general in the name of the people of 3 the state of New York to a court of competent jurisdiction by a special 4 proceeding for the imposition of a fine or the issuance of an injunction 5 against any violation of this section, upon notice to the rental vehicle 6 company of not less than five days, to enjoin and restrain the contin- 7 uance of such violations. 8 (b) If the court finds that the defendant has, in fact, violated this 9 section, an injunction may be issued by such court, enjoining and 10 restraining any further violation, without requiring proof that any 11 person has, in fact, been injured or damaged thereby. 12 (c) In any proceeding pursuant to this subdivision, the court may 13 direct restitution and make allowances to the attorney general as 14 provided in section sixty-three of the executive law. 15 (d) In support of any application pursuant to this subdivision, the 16 attorney general is authorized to take proof, determine relevant facts 17 and issue subpoenae in accordance with the civil practice law and rules. 18 13-a. A rental vehicle company shall not use information from any 19 global positioning system technology to determine or impose any costs, 20 fees, charges, or penalties on an authorized driver for such driver's 21 use of a rental vehicle. The use of global positioning technology shall 22 not limit the right of a rental vehicle company to impose costs, fees, 23 charges, or penalties to recover a vehicle that is lost, misplaced, or 24 stolen. The provisions of this subdivision shall not be construed to 25 modify or supersede any other provision of law. 26 14. An authorized driver shall provide notice to the rental vehicle 27 company [or] and law enforcement agency within twelve hours of learning 28 of the theft of the rental vehicle. 29 15. In accordance with any applicable federal law or rule, every 30 rental vehicle company shall display the following in a conspicuous 31 location, with lettering that is legible and that shall be at least 32 three-quarters of an inch boldface type: 33 "NOTICE: New York State Law prohibits the following practices by 34 rental vehicle companies based upon race, color, ethnic origin, reli- 35 gion, disability, sex, marital status, or age: (1) refusal to rent; (2) 36 the imposition of any additional charge (except in certain instances 37 where the renter is under the age of 25). In addition, it is unlawful 38 for any rental vehicle company to refuse to rent a vehicle to any person 39 solely on the requirement of ownership of a credit card." 40 16. (a) Notwithstanding any other provision of this section, any 41 notice or disclosure of general applicability required to be provided, 42 delivered, posted, or otherwise made available by a rental vehicle 43 company pursuant to this section shall also be deemed timely and effec- 44 tively made where such notice or disclosure is (i) provided or delivered 45 electronically to the renter at or before the time required provided 46 that such renter has given his or her expressed consent to receive such 47 notice or disclosure in such a manner, or (ii) included in a member or 48 master agreement in effect at the time of rental. 49 (b) For the purposes of this subdivision, "member or master agreement" 50 shall mean an agreement between a rental vehicle company and a renter, 51 or an agreement between a rental vehicle company and another company, 52 which by its express terms: (i) permits such renter or specified employ- 53 ees of such other company to bypass a retail service location and obtain 54 a product or service directly; (ii) does not require the renter to 55 execute a rental agreement at the time of rental; or (iii) does not 56 require the rental vehicle company to provide the renter with the rentalS. 8389--B 14 1 terms and conditions at the time of rental due to the prior execution of 2 the agreement. Electronic or written acceptance shall hereby be deemed a 3 valid form of acceptance of any such notice or disclosure, and accept- 4 ance shall remain effective until such time as acceptance is affirma- 5 tively withdrawn by the renter. Notices and disclosures made electron- 6 ically pursuant to this subdivision shall be exempt from any placement 7 or stylistic display requirements, including but not limited to 8 location, font size, typeset, or other specifically stated description; 9 provided such disclosure is made in a clear and conspicuous manner. 10 § 2. Section 4 of chapter 656 of the laws of 2002 amending the general 11 business law relating to rental vehicle protections, as amended by chap- 12 ter 82 of the laws of 2013, is amended to read as follows: 13 § 4. This act shall take effect on the ninetieth day after it shall 14 have become a law[; provided that all of the amendments made by this act15shall expire and be deemed repealed June 30, 2018]. 16 § 3. Section 4 of chapter 656 of the laws of 2002 amending the general 17 business law relating to rental vehicle protections, as proposed in 18 legislative bills numbers S. 8317 and A. 11097, is amended to read as 19 follows: 20 § 4. This act shall take effect on the ninetieth day after it shall 21 have become a law[; provided that all of the amendments made by this act22shall expire and be deemed repealed June 30, 2023]. 23 § 4. This act shall take effect immediately; provided, however that: 24 (a) section one of this act shall take effect on the ninetieth day 25 after it shall have become a law and shall expire and be deemed repealed 26 June 30, 2023; 27 (b) if section 1 of a chapter of the laws of 2018 amending chapter 656 28 of the laws of 2002 amending the general business law relating to rental 29 vehicle protections, as proposed in legislative bills numbers S. 8317 30 and A. 11097, takes effect then section three of this act shall take 31 effect on the same date and in the same manner as such chapter of the 32 laws of 2018, takes effect and section two of this act shall be deemed 33 repealed.