Bill Text: IL HB3515 | 2023-2024 | 103rd General Assembly | Introduced

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Bill Title: Reinserts the provisions of the introduced bill with the following changes: Amends the Consumer Fraud and Deceptive Business Practices Act. Provides that the customer support service requirements apply to high-impact social media companies. Defines "high-impact social media company". Makes corresponding changes.

Spectrum: Partisan Bill (Republican 2-0)

Status: (Introduced) 2023-03-27 - House Floor Amendment No. 2 Rule 19(c) / Re-referred to Rules Committee [HB3515 Detail]

Download: Illinois-2023-HB3515-Introduced.html

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103RD GENERAL ASSEMBLY State of Illinois 2023 and 2024 HB3515 Introduced , by Rep. Dan Caulkins SYNOPSIS AS INTRODUCED:
815 ILCS 505/2BBBB new
Amends the Consumer Fraud and Deceptive Business Practices Act. Provides that a company that provides goods or services to customers in the State of Illinois must make available to its customers, at no cost, a customer support service to address customer issues and complaints during the hours the company regularly conducts business. Provides that a customer support service must respond to all customers within 24 hours after a customer contacts the service and must solve a customer's issue or complaint within 48 hours after a customer contacts the service. Provides that a company that violates these provisions commits an unlawful practice within the meaning of the Act.
LRB103 28704 SPS 55086 b
A BILL FOR
HB3515 LRB103 28704 SPS 55086 b
AN ACT concerning business.
Be it enacted by the People of the State of Illinois,
represented in the General Assembly:
Section 5. The Consumer Fraud and Deceptive Business
Practices Act is amended by adding Section 2BBBB as follows:
(815 ILCS 505/2BBBB new)
Sec. 2BBBB. Customer support service. A company that
provides goods or services to customers in the State of
Illinois must make available to its customers, at no cost, a
customer support service to address customer issues and
complaints during the hours the company regularly conducts
business. A customer support service must respond to all
customers within 24 hours after a customer contacts the
service and must solve a customer's issue or complaint within
48 hours after a customer contacts the service. A company that
violates this Section commits an unlawful practice within the
meaning of this Act.