Illinois Senate Bill 3355

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Spectrum: Partisan Bill (Republican 3-0)
Status: Introduced on February 7 2024 - 25% progression
Action: 2024-03-06 - Added as Co-Sponsor Sen. Dale Fowler
Pending: Senate Assignments Committee
Text: Latest bill text (Introduced) [HTML]

Amends the Consumer Fraud and Deceptive Business Practices Act. Provides that it is an unlawful practice for a high-impact social media company in the State to fail to make available to its customers, at no cost, a customer support service for customers to notify the company of any harmful content that the customer believes is illegal or violates the high-impact social media company's terms of service. Provides that the customer support service must timely respond to customers within one business day after a customer initially contacts the company. Provides that the customer support service must take active steps to resolve the customer's issue or complaint and communicate the steps taken to resolve the issue or complaint with the customer by mail, telephone, or email, as requested by the customer, within 3 business days after a customer initially contacts the company. Provides that the customer support service shall communicate with the customer at least once every 3 business days until the issue has been resolved or until the issue has been determined to be unsolvable. Provides that the Attorney General may bring an action against a high-impact social media company that does not comply with these provisions. Provides that any company that violates these provisions shall be fined $1,000 per day per violation. Provides that fines collected under these provisions shall be deposited into a fund to support mental health awareness in Illinois. Effective January 1, 2025.

CUSTOMER SUPPORT SERVICE

Sen. Susan Rezin [R]

Sen. Sally Turner [R]

Sen. Dale Fowler [R]

Date	Chamber	Action
2024-03-06	Senate	Added as Co-Sponsor Sen. Dale Fowler
2024-02-26	Senate	Added as Co-Sponsor Sen. Sally J. Turner
2024-02-07	Senate	Referred to Assignments
2024-02-07	Senate	First Reading
2024-02-07	Senate	Filed with Secretary by Sen. Sue Rezin

Chapter	Article	Section	Citation Type	Statute Text
815	505	2EEEE	New Code	See Bill Text

Type	Source
Summary	https://www.ilga.gov/legislation/BillStatus.asp?DocNum=3355&GAID=17&DocTypeID=SB&SessionID=112&GA=103
Text	https://www.ilga.gov/legislation/103/SB/10300SB3355.htm